CTS. Inc.'s GSA Labor Category Descriptions

Technical Management Category

001 Commercial Job Title: Project Manager
Minimum/General Experience: Combination of five years information technology experience, including three years of experience in a management or supervisory capacity, plus three years of experience in the functional area of the project to be managed

Functional Responsibility: Responsible for managing a project which is of moderate risk and complexity and/or part of a larger program. Ensures that required resources such as manpower, production, computer time, facilities and the like are available. May have supervisory responsibilities for hiring, firing, and salary and performance management for technical staff. Responsible for all phases of contract management, workflow, and resource management; and for the quality of the program and deliverables, Estimate and manage multiple projects of various sizes and environments. Has responsibility for program growth, marketing and follow-on business and conduct business briefings and presentations.
Minimum Education: B. S. degree with emphasis in IT or Telecommunication or equivalent experience.
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002 Commercial Job Title: Task Leader
Minimum/General Experience: Three (3) years experience in supervising an IT and/or Telecommunications projects.

Functional Responsibility: Supervises on one or more Task Orders (depending upon complexity), and is authorized interface with the Government Contracting Officer's Technical Representative regarding all technical Task Order issues. Is responsible for assigning work schedules, reviewing progress according to schedules, reviewing and resolving work discrepancies, and supervising Task Order deliverable entities.
Minimum Education: A.A. degree in Information Technology or Telecommunication or equivalent experience.
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003 Commercial Job Title: Program/Project Management Technical Assistant
Minimum/General Experience: Two (2) years of experience assisting in Program/Project Management.

Functional Responsibility: Provide management assistance for planning and executing a project. Assist the Project/Program Manager during the preparation and maintenance of project schedules and budgets. Prepares and delivers status reports or views, track staffing budget and assist in personnel project related matters.
Minimum Education: Associate degree in Business Information Technology, Telecommunication or equivalent experience.
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004 Commercial Job Title: Quality Assurance Manager
Minimum/General Experience: Six (6) years experience in quality assurance and control management.

Functional Responsibility: Establishes and maintains a process for evaluating quality assurance procedures and requirements. Determines the resources required for quality control. Maintains the level of quality throughout the hardware and software life cycle. Conducts formal and informal reviews at predetermined points throughout the development cycle. Configuration Management, verification and validation, software testing and integration.
Minimum Education: Bachelor's degree in Information Systems, Telecommunication or equivalent experience.
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005 Commercial Job Title: Quality Assurance Analyst
Minimum/General Experience: Two (2) years experience in quality assurance and control management.

Functional Responsibility: Assists in the evaluation of software and associated documentation. Conduct Cabling testing, software testing and integration and demonstrated knowledge of system and project life systems include working with quality control methods and tools. Participates in formal and informal reviews to determine quality assurance compliance.
Minimum Education: A. A. degree in Information Systems, Telecommunication or equivalent experience.
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006 Commercial Job Title: Sr. Network Engineer
Minimum/General Experience: Five (5) years experience in network design and integration.

Functional Responsibility: Responsible for design, integration, operation and management of complex enterprise networks, linking a variety of platforms, operating systems, network topologies and network protocols. Troubleshoot network problems using test equipment and network management tools. Makes recommendations related to network architecture, evaluation of hardware and software products, and problem resolution. Requires advance knowledge in area of local and wide are networking, communication, and related hardware/software. May function in a task leader or manager.
Minimum Education: Bachelors degree or equivalent experience.
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007 Commercial Job Title: Network Engineer
Minimum/General Experience: Two year experience in networking support experience.

Functional Responsibility: Responsible for design, integration, operation and management of enterprise networks, linking a variety of platforms, operating systems, network topologies and network protocols. Troubleshoot network problems using test equipment and network management tools. Makes recommendations related to network architecture, evaluation of hardware and software products, and problem resolution. Requires advance knowledge in area of local and wide are networking, communication and related hardware/software.
Minimum Education: Bachelors degree in a technical discipline or equivalent experience.
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008 Commercial Job Title: Hardware Engineer
Minimum/General Experience: Two (2) years in hardware development and support.

Functional Responsibility: Performs design, development, and testing and evaluation of procedures, processes, techniques and models to produce sophisticated equipment. Works under general supervision. Computer expertise and technology skill in none or more in MICROSFT PRODUCTS I.E., WINDOWS ENVIRONMENTS WORD EXCEL, DOS, ACCESS, FOCUS, ORACLE, C++, CERTIFIED NOVEL ADMINISTRATOR OR EQUIVALENT NOVELL NETWARE 3.x AND 4.x TOKEN RIGN, IPX/SPX ETHERNET, TCP/IP, NETBIOS, UNIX, AUTOCAD, AUTOLISP, WORKCENTER WINDOWS FOR WORKGROUPS, NT-SERVER, NT -WORKSTATION
Minimum Education: Bachelors degree or equivalent experience.
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009 Commercial Job Title: CAD Engineer
Minimum/General Experience: Five (5) years experience in CAD systems and equipment, drafting and design

Functional Responsibility: Under limited supervision with considerable latitude, performs complex design tasks and projects. May design products from start to finish or enhance and/or improve existing products. Conducts parts searches. Conducts design assignments with CAD systems and equipment.
Minimum Education Level: Associates degree or equivalent experience.
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010 Commercial Job Title: S/W Engineer
Minimum/General Experience: Three (3) years experience in software development and support.

Functional Responsibility: Performs moderately and complex analysis, design, development, testing, and debugging of computer software. Activities range from operating system architecture integration and software design to selection of computer systems, languages and/or equipment. Works under limited supervision. Computer expertise and technology skill in none or more in CA-IDMS/ADSO COBOL, EASYTRIEVE FORTRAN FOCUS ORACLE C++, ARD/INFO, ARC VIEW, SDE, C&API, AML, ARC/CADD, ARCPLOT ARCEDIT AUTOCAD, AUTOLISP, WORKCENTER, ADE EDMS SOFTDESK COGO WINDOWSNT, WINDOWS 3.11 SUN SOLARIS (UNIX), VISUAL BASIC
Minimum Education: Bachelors degree or equivalent experience.
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011 Commercial Job Title: Sr. Programmer
Minimum/General Experience: Five (5) years experience of programmer application

Functional Responsibility: Designs, codes, tests, develops, and documents application programs for moderately complex computer systems. Works with users to define system scope and objectives. Performs modifications to and maintenance of operational programs and procedures. Creates computer and procedural forms and documentation. May function in a task leader or manager. This skill is qualified to operate in advanced technical environments that include C++, Client/Server, Oracle, Power Builder, Visual Basic, JAVA, and other source code requirements.
Minimum/General Education: Bachelors degree in computer science or equivalent experience.
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012 Commercial Job Title: Programmer
Minimum/General Experience: Three (3) years experience of programmer application

Functional Responsibility: Designs, codes, tests, develops, and documents application programs for moderately complex computer systems. Works with users to define system scope and objectives. Performs modifications to and maintenance of operational programs and procedures. Creates computer and procedural forms and documentation. This skill is qualified to operate in advanced technical environments that include C++, Client/Server, Oracle, Power Builder, Visual Basic, JAVA, and other source code requirements.
Minimum/General Education: Bachelors degree in computer science or equivalent experience.
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013 Commercial Job Title: Help Desk Manager
Minimum/General Experience: Five (5)years of relevant experience. One (1) year of supervisory experience.

Functional Responsibility: Supervises a staff of Customer Service/Helpdesk Assistants and/or Administrators who accept calls to customer service/helpdesk and records detailed information as to the nature of the call and problems identified. Provide assistance after referring to established procedures, guidelines, techniques, and standard products and applications available on PC's and file servers. As manager must be knowledgeable of standard office suites, microcomputer workstations, configuration and repair of PC's and peripherals.
Minimum Education: Bachelors degree in computer science or equivalent experience.
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014 Commercial Job Title: Help Desk Specialist
Minimum/General Experience: Two (2) years of experience in customer service/helpdesk support.

Functional Responsibility: Respond to customer's calls and records detailed information as to the nature of the call and problems identified. Provides assistance after referring to established procedures, guidelines, techniques, and standard products and applications available on PC's and file servers. Must be knowledgeable of standard office suites, microcomputer workstations, configuration and repair of PC's and peripherals.
Minimum Education: B. S. degree in computer science or equivalent experience.
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015 Commercial Job Title: Sr. Computer Specialist
Minimum Experience: Five (5) years of experience in computer management.

Functional Responsibility: Under limited supervision tests, troubleshoots, installs, calibrates, repairs and/or modifies computer equipment and systems. May conduct tests to evaluate performance and reliability. Repairs computer equipment and components. May provide guidance and direction to junior staff.
Minimum Education: B.S. degree in or equivalent experience.
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016 Commercial Job Title: Computer Specialist
Minimum/General Experience: Two (2) years of experience in computer management.

Functional Responsibility: Under limited supervision tests, troubleshoots, installs, calibrates, repairs and/or modifies computer equipment and systems. May conduct tests to evaluate performance and reliability. Repairs computer equipment and components.
Minimum Education: Associates degree or equivalent experience.
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017 Commercial Job Title: Sr. LAN Administrator
Minimum/General Experience: Five (5) years' relevant experience in LAN administration.

Functional Responsibility: Responsible for installation, maintenance, and usage of a program, department, facility, or company's Local Area Network. Installs software and troubleshoots user and LAN problems. Maintains LAN security. Assist with evaluation of vendor products for initial acquisition or system enhancements. Trains users on LAN operation. Implements LAN policies, procedures and standards to ensure conformity to program, department, facility and/or company standards. Extensive technical experience installing, maintaining, and managing Local Area Networks (LANs), Wide Area Networks (WANs), and Metropolitan Area Networks (MANs).
Minimum Education: B.S. degree or equivalent experience.
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018 Commercial Job Title: LAN Administrator
Minimum/General Experience: Two (2) years experience in local area network

Functional Responsibility: Maintains and upgrade customers network as required. Installs software and troubleshoots user and LAN problems. Provide information to management, which may result in purchase and installation of hardware, software, and telecommunication equipment. Provide on-site component service, peripheral, and workstation connection, configuration integration, and testing, including loading customer applications software configurations. Extensive knowledge of network management software and Personal Computer/Local Area Network (PC/LAN) communications hardware and software in a multi-protocol environment.
Minimum Education: A.A. degree and/or an accredited technical school or equivalent experience.
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019 Commercial Job Title: Senior Network Installation Technician
Minimum/General Experience: Five (5) years experience in analysis, design and installation of LANs.

Functional Responsibility: Responsible for the network management of a program, facility or department. Organizes and directs network installations and perform site surveys. Assesses and documents current site network configuration and user requirements. Develops installation schedules. Mobilizes network installation team. Directs and leads the preparation of drawings documenting configuration changes at each site. Prepares site installation and test reports. Coordinates post installation operations and maintenance support. Has overall responsibility for the design, integration, operation and management of multiple networks linking a variety of platforms, systems topologies and protocols.
Minimum Education: B.S. degree in Information Systems, Telecommunication or equivalent experience.
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020 Commercial Job Title: Network Installation Technician
Minimum/General Experience: Two (2) years experience in analysis, design and installation of LANs.

Functional Responsibility: Assist in site surveys. Assesses and documents current site network configuration and user requirements. Designs and optimizes topologies. Follows engineering plans and site installation. Technical Design Packages. Develops installation schedules. Works with network installation team. Assist in the preparation of drawings and documenting confutation changes at each site. Prepares site installation and test reports.
Minimum Education: AA degree, or equivalent experience.
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021 Commercial Job Title: PC Maintenance Technician
Minimum Experience: Three (3) years experience of personal computer maintenance.

Functional Responsibility: Performs preventive maintenance, troubleshooting, and repair of computer systems and peripheral equipment. Responsible for maintaining an adequate spare parts inventory. May maintain network hardware. May configure Commercial off-the-shelf (COTS) software to operate on specific hardware. Under general supervision tests, troubleshoots, installs, calibrates, repairs, and/or modifies electronic/computer equipment and systems. Conduct tests to evaluate performance and reliability. Performs a wide range of complex activities and operations requiring application of one or more disciplines and procedures such as electrical testing, engineering mathematics, etc. Repairs equipment and components.
Minimum Education: A.A. degree or equivalent experience.
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022 Commercial Job Title: Sr. Telecommunication Specialist
Minimum/General Experience: Five years of experience in support of communication systems or networks.

Functional Responsibility: Supports the planning, analysis, design, testing, and troubleshooting of networks or operational systems. Participates in systems planning, information planning, and analysis in support of telecommunications support functions, including trouble ticket management, service order entry, and/or configuration management. Tests processes and data models in support of the planning and analysis efforts using both manual and automated tools. Evaluates system problems of workflow, organization, and planning. Develops appropriate corrective action. Knowledgeable of applicable telecommunications engineering techniques and the use of automated support tools. Performs all work in accordance with established standards
Minimum Education: A.A. degree or an accredited technical school or equivalent experience.
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023 Commercial Job Title: Telecommunication Specialist
Minimum/General Experience: Two (2) years of related experience in telecommunications

Functional Responsibility: Supports the assembly, installation, rigging and repair of operational. Performs a variety of telecommunications or network support functions, including trouble ticket management, service order entry, and/or configuration management. Performs scheduled system maintenance activities. Participates in the resolution of systems problems. Performs all work in accordance with established standards. Verify configuration of telecommunications hardware. Analyze existing production of telecommunications services to increase reliability/reduce costs. Test hardware/software upgrades and recommend change/acceptance/rejection. Test and evaluate selected telecommunication hardware.
Minimum Education: High School/GED and an accredited technical school or equivalent experience.
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024 Commercial Job Title: Cable Installation Manager
Minimum/General Experience: Five (5) years of experience as a cabler/technician with two years of management experience. Must have Category 5 and Category 6 and fiber optic installation experience.

Functional Responsibility: Help prepare budget, determine work force requirements, and establish production schedules to meet work requirements. Conduct walk-through. Inspect construction sites and installations to ensure service deadlines are met. Supervised job task until completed. Plan, assign, direct work and address complaints resolve problems.
Minimum Education: A.A. degree and/or technical school certificate or equivalent experience.
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025 Commercial Job Title: Sr. Cable Technician
Minimum/General Experience: Four (4) years experience cable installation.

Functional Responsibility: consist of pulling and installing cable, terminations closets, workstation, and testing, certifying labeling and as built drawings. voice/data, Category 5 and Category 6 and fiber optic installation.
Minimum Education: High school degree and/or technical school certificate or equivalent experience.
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026 Commercial Job Title: Cable Technician
Minimum/General Experience: Two (2) year of experience as a technician. Must have Category 5 and Category 6 and fiber optic installation experience.

Functional Responsibility: Install, test data and voice communications cabling systems locally and nationwide. Consist of just pulling cable from closet to closet or to work stations, and testing, certifying, labeling and as-built drawings doing all fiber optic terminations and certifying.
Minimum Education: High school degree GED and/or technical school certificate or equivalent experience.
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027 Commercial Job Title: Jr. Cable Technician
Minimum/General Experience: One (1) year of experience as a technician. Must have Category 5 and Category 6 and fiber optic installation experience.

Functional Responsibility: Plans, monitors, and tests the installation of cable. Tests all newly installed cable to ensure proper functioning. Maintains current, accurate diagrams of the network cable plant. Troubleshoots cable problems. Makes custom patch cables to replace unusable cable and for special requirements. Maintains compliance with all applicable building and fire code regulations.
Minimum Education: High school degree GED and/or technical school certificate or equivalent experience.
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028 Commercial Job Title: IT Technical Expert Consultants
Minimum/General Experience: Seven (7) experience in information Systems development, flectional and data requirements analysis, systems analysis and design, programming, program design and documentation preparation.

Functional Responsibilities: Develop analytical and computational techniques and methodology for problem solutions. Perform enterprise wide strategic Systems planning, business information planning, business and analysis. Perform process and data modeling in support of the planning and analysis efforts using both manual and automated tools. Apply reverse engineering and reengineering disciplines to develop migration strategic and planning documents. Manage the implementation of information and engineering projects and experience in Systems analysis, design and programming using CASE and E tools and methods: Demonstrated experience in the client/server environment. Provide guidance to customers to determined require or assist in determining customers requirements
Minimum Education: B.S. in Computer Science, Information Systems or equivalent experience.
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029 Commercial Job Title: Site Surveyor
Minimum/General Experience: Five (5) years experience in cabling design and system integration. Must have knowledge TIA/EIA standards and Lan/Wan terminology.

Functional Responsibility: Perform site surveys, review SOW reading blueprints/floor plans, determining material and labor requirements, and design and developing cost estimates for structured cabling systems require to meet customers conductivity requirements. Able to design copper/fiber optic structured cabling systems. In-depth knowledge of EIA/TIA standards. Manage multiple projects simultaneously.
Minimum Education Required: B.A. degree or an accredited technical school in telecommunication or electronics. RCDD preferred or equivalent experience.
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Administration Support Categories

030 Commercial Job Title: Position Name: Administrative Assistant
Minimum/General Experience: One year experience in general administrative and clerical support.

Functional Responsibility: Conducts a variety of clerical and other administrative tasks. Responsible for answering phones, routing messages, light typing, photocopying of documents, faxing of documents, filing of documents, perform data entry and other basic clerical skills. Assists in the preparation of management plans and reports. Coordinates schedules to facilitate the completion of proposals, contract deliverable, task order review, briefings/presentations, and In-Process Review (PR) preparation.
Minimum Education: High School diploma/GED or equivalent experience.
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